Refund policy

Last updated: 2026-07-03

TaxQL Inc. uses Paddle as our payment processor and merchant of record. All charges, taxes, and refunds are handled by Paddle on our behalf.

Refund window

You can request a refund on any charge within 14 days of the charge date, for any reason. The full amount of the charge is returned to the original payment method.

How to request a refund

Email [email protected] with the subject "Refund request" and the email address on your TaxQL account. Refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days, depending on your issuing bank.

Cancellation

Cancellation is separate from a refund. You can cancel your subscription at any time from your dashboard at app.taxql.com. Cancellation takes effect at the end of your current billing period; you keep access to the service until then and are not charged again.

Reference

This policy follows Paddle's refund policy. Questions: [email protected].